Cruise ship excursions have long been a staple for travelers looking to explore new destinations while ensuring a timely return to the ship. However, recent incidents like the one involving a group of passengers missing the last tender to the Norwegian Dawn have raised concerns about the reliability of independent tour operators. Despite the media attention surrounding this event, travel advisors and consortia leaders remain confident in their partnerships with third-party vendors. While the incident in Sao Tome and Principe highlighted some of the risks associated with independent tours, it also shed light on the evolving standards and practices within the cruise industry.
One of the key factors contributing to the continued use of independent vendors is the relationships that travel advisors have cultivated over the years. These advisors work closely with vendors who guarantee the safe return of guests to the ship or cover expenses if alternative arrangements need to be made. While cruise lines also offer similar assurances, the appeal of higher-quality experiences offered by independent vendors often outweighs the lack of commission paid by cruise lines. Tom Baker, president of Cruise Center in Houston, noted that his clients prefer the flexibility and authenticity of independent tours over organized ship excursions.
To mitigate potential risks associated with independent tours, travel agencies and consortia have implemented rigorous vetting processes for excursion providers. By partnering with trusted vendors like Shore Excursions Group and Project Expedition, agencies can ensure that their clients have access to reliable and safe experiences during their port calls. The recent launch of Venture Ashore, a collaboration between ShoreTrips and Cruising Excursions, has further expanded the options available to travelers while maintaining a focus on safety and accountability.
While some travel advisors prefer to book excursions through the cruise line in unfamiliar regions, others continue to rely on independent vendors with whom they have established relationships. Valerie Scope, owner of Sea Our Style Travel, emphasized the importance of striking a balance between providing choice and ensuring accountability. While she trusts vendors like Shore Excursions Group in familiar destinations like the Caribbean, Mexico, and Alaska, she recommends cruise line excursions in regions where she lacks personal experience with local operators.
The challenges associated with ensuring guests return to the ship on time after shore excursions continue to shape the cruise industry’s approach to working with independent vendors. While incidents like the one involving the Norwegian Dawn serve as a reminder of the risks involved, they also highlight the importance of building strong relationships and maintaining high standards of accountability. By embracing evolving industry standards, implementing robust vetting processes, and striking a balance between choice and assurance, travel advisors can continue to offer their clients unforgettable experiences while prioritizing their safety and peace of mind.
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