Airlines

The recent CrowdStrike outage had detrimental effects on Delta Airlines, costing the company a staggering $500 million. CEO Ed Bastian revealed this jaw-dropping figure during an interview on CNBC, highlighting the significant financial implications of the incident. The company had to allocate tens of millions of dollars in compensation to affected customers, in addition to
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The U.S. Department of Transportation Secretary Pete Buttigieg recently issued a stern warning to airlines regarding their compliance with refund requirements. This warning came after the DOT received thousands of customer complaints about airlines potentially misleading travelers about their right to a refund. In a letter addressed to the CEOs of the ten largest U.S.
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The presence of dogs in hotels is becoming a heartwarming trend in the hospitality industry. This trend is not only about creating a pet-friendly environment but also about enhancing the overall guest experience. Training and managing a lobby dog requires careful consideration and expertise. Joel Morales from Castlerock Asset Management and Rauni Kew from the
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Southwest Airlines is currently facing backlash from an advocacy group representing plus-sized travelers as they prepare to transition to assigned seating. The National Association to Advance Fat Acceptance (NAAFA) has raised concerns about the potential impact this transition may have on the accessibility of travel for individuals requiring additional seating. Under Southwest’s current policy, individuals
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Discount carrier Avelo is making significant strides in expanding its operations, both domestically and internationally. The airline has announced that it will begin offering international service in November, along with launching new routes from Bradley International Airport in Connecticut. This expansion marks a key milestone for Avelo as it continues to grow its network and
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United Airlines’ recent decision to sell customer data for targeted advertising purposes has raised concerns about the violation of privacy. By allowing advertisers to push messages to flyers based on their age group, city of residence, and flight information, United is essentially commoditizing its customers’ personal data. While the data does not include personally identifiable
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JetBlue has recently announced its plans to increase its seat count in New England by 20% next winter. This expansion includes launching service in Manchester, N.H., adding more flights out of Boston, as well as introducing new routes from Providence, R.I., Portland, Maine, and Presque Isle, Maine. This strategic move will position JetBlue as a
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Southwest Airlines, known for its open-boarding policy, is undergoing a major transformation by implementing assigned seats. This move marks a significant departure from the airline’s traditional approach to seating and will have a profound impact on the overall customer experience. With the addition of extra-legroom seats, Southwest aims to cater to the evolving preferences of
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In the dynamic world of aviation, continuous innovation is imperative to enhance the travel experience for passengers. The three major global airline alliances – Star Alliance, Oneworld, and SkyTeam – have been focusing on leveraging technology integrations to facilitate seamless multi-airline journeys. These alliances are striving to make the process of organizing complex itineraries across
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