Airlines

Receiving a substantial airline debit memo, especially in the high five figures, is a frustrating experience for any travel agency. Despite efforts to dispute the charges through ARC’s Memo Manager, it is all too common to receive a generic response from the carrier stating that the memo must be paid without addressing the agency’s defense.
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The recent case of a mechanic being fired after complaining about poor repair work on planes in a Boeing factory near Seattle has raised serious concerns. Richard Cuevas, the mechanic in question, claimed to have witnessed “substandard manufacturing and maintenance processes” while working on Boeing 787 Dreamliners. This includes issues such as drilling holes to
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Qatar Airways has once again solidified its position as a leader in the aviation industry by winning the prestigious title of the world’s best airline at Skytrax’s 2024 World Airline Awards. This marks the eighth time that Qatar Airways has been honored with this prestigious award in the 25-year history of the event. The airline’s
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Recently, American Airlines found itself embroiled in controversy after a group of Black passengers were removed from a flight in Phoenix due to a complaint about body odor. This incident led to the airline putting an unspecified number of employees on leave, acknowledging the breakdown of procedures and expressing disappointment in the handling of the
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The Federal Aviation Administration (FAA) is in the process of implementing new regulations that will require public air charters to adhere to the same safety standards as large commercial airlines. Additionally, the FAA is exploring the possibility of introducing a new regulatory framework for operators of scheduled operations that utilize aircraft with 10 to 30
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In 2023, airlines demonstrated a significant improvement in their baggage handling processes, as reported by aviation technology company SITA. The mishandled-bag rate was down to 6.9 bags per 1,000, a decrease of 9.2% from the previous year’s rate of 7.6 per 1,000. This improvement is particularly impressive considering that there was a 30% increase in
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The U.S. Department of Transportation recently imposed a hefty fine of $1.8 million on Emirates Airline for operating flights in prohibited airspace over Baghdad. This violation occurred during flights where Emirates had codeshares with JetBlue, taking place between December 2021 and August 2022. Specifically, the flights flew below the minimum altitude of 32,000 feet mandated
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When Elliott Management acquired an 11% position in Southwest earlier this week, the activist investor placed the airline’s management in the crosshairs. With the goal of advocating for significant changes within the company, Elliott’s bold move has sparked a clash of interests between the hedge fund and Southwest’s current leadership team. This clash mainly revolves
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American Airlines is gearing up to revolutionize its distribution strategy by introducing dynamically priced fares in New Distribution Capability (NDC) channels. This bold move will not only streamline the booking process but also open up a new realm of possibilities for travelers and travel agencies alike. The decision to embrace dynamic pricing reflects American Airlines’
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