Recently, American Airlines found itself embroiled in controversy after a group of Black passengers were removed from a flight in Phoenix due to a complaint about body odor. This incident led to the airline putting an unspecified number of employees on leave, acknowledging the breakdown of procedures and expressing disappointment in the handling of the
Airlines
The Federal Aviation Administration (FAA) is in the process of implementing new regulations that will require public air charters to adhere to the same safety standards as large commercial airlines. Additionally, the FAA is exploring the possibility of introducing a new regulatory framework for operators of scheduled operations that utilize aircraft with 10 to 30
In 2023, airlines demonstrated a significant improvement in their baggage handling processes, as reported by aviation technology company SITA. The mishandled-bag rate was down to 6.9 bags per 1,000, a decrease of 9.2% from the previous year’s rate of 7.6 per 1,000. This improvement is particularly impressive considering that there was a 30% increase in
The U.S. Department of Transportation recently imposed a hefty fine of $1.8 million on Emirates Airline for operating flights in prohibited airspace over Baghdad. This violation occurred during flights where Emirates had codeshares with JetBlue, taking place between December 2021 and August 2022. Specifically, the flights flew below the minimum altitude of 32,000 feet mandated
When Elliott Management acquired an 11% position in Southwest earlier this week, the activist investor placed the airline’s management in the crosshairs. With the goal of advocating for significant changes within the company, Elliott’s bold move has sparked a clash of interests between the hedge fund and Southwest’s current leadership team. This clash mainly revolves
Turkish Airlines has set its sights on expanding its presence in the United States, with plans to target key cities such as Minneapolis, Charlotte, Philadelphia, and Orlando as future destinations. The carrier’s chairman, Ahmet Bolat, expressed confidence in the airline’s growth potential during an interview in Denver, where Turkish Airlines had just landed for the
American Airlines is gearing up to revolutionize its distribution strategy by introducing dynamically priced fares in New Distribution Capability (NDC) channels. This bold move will not only streamline the booking process but also open up a new realm of possibilities for travelers and travel agencies alike. The decision to embrace dynamic pricing reflects American Airlines’
As the United Nations’ aviation arm announced a goal of reducing aviation emissions globally by 5% by 2030, the airline industry leaders expressed doubt about the feasibility of this target. Willie Walsh, the director general of IATA, highlighted the lack of sustainable aviation fuel (SAF) production in certain regions, such as South America. This raised
Cathay Pacific has faced difficulties in resuming its full prepandemic U.S. network due to Boeing’s delivery delays, particularly with the Boeing 777-9 aircraft. The airline had planned to receive 22 of these planes between 2021 and the end of this year. However, certification issues have led to delays, pushing back the delivery timeline to next
The recent announcement made by American Airlines during the ASTA’s Travel Advisor Conference to reverse its distribution strategy was generally well-received by the travel agency community. This decision marked a significant victory for ASTA after a yearlong battle against American Airlines, as it agreed to abandon its plans of not awarding loyalty points for bookings
When it comes to corporate travel, meetings, and incentives, there are specific considerations to keep in mind regarding the DOT’s new refund rule. One of the main questions that arise is who is responsible for refunds for canceled or delayed flights when payments are made via check, wire transfer, or cash deposit. According to the
United Airlines has taken a bold step in the world of advertising by launching Kinective Media, an innovative platform that leverages the vast amount of customer data the airline possesses. This new advertising initiative allows companies to customize and target their advertisements to United Airlines customers through a variety of platforms such as the airline’s
As airline executives convened at IATA’s Annual General Meeting in Istanbul last year, the prevalent concern revolved around the impediments in the supply chain that were causing delays in aircraft deliveries. Fast forward to this year’s meeting, and industry leaders are expressing a sense of déjà vu, with little improvement in the situation. IATA director
Commercial aviation has long emphasized the importance of measuring performance to manage it effectively. This is evident in the public reporting of key metrics such as on-time departure and arrival times, as well as lost and delayed baggage rates. However, there is a significant gap when it comes to addressing issues that are not mandated
In a recent estimate provided by IATA, airlines worldwide are expected to achieve a record revenue of $996 billion in 2024. This projection, while seemingly promising, comes with its own set of challenges. With expenses also on the rise, reaching $936 billion, the airline industry is left with a net profit margin of 3.1%. While
United Airlines CEO Scott Kirby has expressed skepticism regarding the recent changes in the merchandising model of Frontier Airlines. Kirby believes that the new approach is doomed to fail, and he warns that Spirit Airlines could face the same fate if it follows a similar path. Kirby criticized Frontier for moving away from its traditional
Sustainable aviation fuel production is projected to triple this year, but this still only represents a small fraction – 0.5% – of the aviation industry’s fuel needs. In order to achieve the goal of net-zero emissions by 2050, production would need to increase by a thousand-fold. IATA’s chief economist, Marie Owens Thomsen, emphasized the magnitude
Advocacy groups for the disabled community are celebrating the recent passing of the FAA funding reauthorization bill, which promises to make flying a safer and more comfortable experience for travelers with disabilities. Angel Hardy Heinz, public policy manager for the Christopher & Dana Reeve Foundation, expressed her excitement over the bill, highlighting the collaborative efforts
