Dealing with angry customers and negative online reviews poses a significant challenge to businesses in the travel industry. Natasha, the director of a five-star resort, highlights the difficulty of finding the right words and conveying appropriate contrition when responding to complaints, especially when the hotel may not be at fault. However, Natasha has found a
After a long and successful career spanning 25 years at Southwest Airlines, Dave Harvey, the vice president and chief sales officer at Southwest Business, recently made the announcement on LinkedIn that he will be departing from the airline. Southwest Airlines confirmed that Harvey’s last day with the company will be on May 17th. However, just
As we welcome the arrival of May, it’s the perfect time to indulge in the delightful world of refreshing white wines, with Sauvignon Blanc taking center stage. Originating in France, this versatile grape variety has made its mark in both Old World and New World regions, offering a diverse range of styles to suit every
The Treasury Department has recently finalized guidance that will allow ethanol-based sustainable aviation fuel (SAF) to qualify for a federal tax credit program. This program, which is part of the Biden administration’s 2022 Inflation Reduction Act, aims to incentivize SAF production by providing tax credits ranging from $1.25 to $1.75 per gallon to fuel producers
The ambiance was nothing short of magical as the keys of the piano played in perfect harmony at Spellbound, an extraordinary venue tucked away behind an unassuming black door on the Sun Princess. The experience was like stepping into a bygone era, with an air of mystery and charm that set the stage for an
One prominent tour operator in Italy, Perillo Tours, has recently faced a significant challenge due to changing booking practices among hotels in the country. These hotels have started prioritizing direct bookings and focusing on individual travelers rather than accommodating group bookings from tour operators like Perillo Tours. This shift has forced Perillo Tours to seek
Nestled in the rugged landscape of western Cornwall lies a region that can be considered Britain’s own California. With white sand beaches, palm trees warmed by the Gulf Stream, and a unique sense of independence, Cornwall stands out as a distinct peninsula. The black-and-white flag, the use of their own language, and even an unofficial
Garrett Oliver, the renowned figure behind Brooklyn Brewery for the past 30 years, has made significant contributions to the world of craft beer. Beyond his expertise in brewing, Oliver has also delved into the realm of social impact and culinary innovation. His latest endeavor, “Brewing for Impact,” aims to bring fonio, an ancient West African
Ariane Gorin will be taking on the role of CEO at Expedia Group with a clear focus on accelerating growth and sharpening the company’s long-term strategy for its consumer-facing business. This is in response to the “a lot of turbulence” the company has experienced in recent years, as mentioned during the Q1 earnings call by
The Kentucky Derby is not just a horse race; it is a massive operation that involves feeding and hydrating over 150,000 fans on Derby day alone. The concessionaire Levy is responsible for the daunting task of planning and executing this operation, which requires yearlong preparation and precision. According to Andy Lansing, CEO of Levy, the
Alaska Airlines has recently taken a groundbreaking step in the world of flight searches by implementing generative AI technology. This innovative tool, which has been in pilot mode since April 19, aims to revolutionize the way users interact with the airline’s website. By allowing users to input their travel preferences in plain language, such as
The recent regulations established by the Transportation Department regarding airline refunds have sparked a controversial debate within the airline industry. These regulations mandate that airlines must issue refunds by default in cases of cancellations or significant flight delays, unless passengers specifically opt for a rescheduled itinerary or a voucher. However, a clause in the upcoming
Universal Orlando Resort has recently unveiled exciting details about the addition of Super Nintendo World to its theme park lineup. This expansion, set to open next summer at Epic Universe, promises to offer guests a unique and interactive experience like never before. The themed world will consist of two main areas: Super Mario Land and
In celebration of its 25th anniversary, the Venetian Resort Las Vegas has announced a monumental $1.5 billion reinvestment project. This ambitious endeavor is set to be one of the largest and most costly hotel renovations in the history of the renowned casino-resort complex. Central to the project is the complete redesign of all 4,000 suites
Lookout Cay at Lighthouse Point, the newest Disney Cruise Line private destination set to open in the Bahamas in June, will be infused with the vibrant spirit of Junkanoo, a traditional Bahamian festival. The colorful costumes, lively music featuring cowbells and drums, and the rich cultural heritage of Junkanoo will be seamlessly integrated into the
Lisa Lutoff-Perlo, the former president and CEO of Celebrity Cruises, has embarked on a new journey by taking the helm of the FIFA World Cup 2026 Miami Host Committee. This unexpected move has left many industry experts intrigued by her transition from the cruise industry to the world of sports. Lutoff-Perlo officially assumed her role
Viking Cruise Lines has positioned itself as a unique player in the cruise industry, targeting high-income baby boomers seeking a sophisticated and enriching travel experience. Unlike traditional cruise operators, Viking’s focus is on catering to the “thinking person” who values adventure and new experiences over casinos and family-friendly activities. CEO Torstein Hagen’s emphasis on providing
Louisville, Kentucky is known for its bourbon and the mint julep, especially during the Kentucky Derby. However, the city is also home to a vibrant craft beer scene. While Kentucky Common, a historical dark ale, is rarely brewed today, there are plenty of other breweries and beer bars to explore in Louisville. Whether you’re visiting
