Wizz Air and HTS launch disruption assistance, supporting passengers from delays | News
Wizz Air, a leading airline in Central and Eastern Europe, and HTS, a leading global travel technology platform, today announced a partnership to integrate a new solution to help customers navigate disruptions on wizzair.com and the Wizz Air app. Wizz Air, which aims to carry around 80 million passengers in 2026, is now the first European carrier to offer HTS’ novel rebooking service – Disruption Assistance. This product offers real-time rebooking options when disruptions occur and does not yet fall into the scope of EC261 regulation[1], helping travelers get to their final destination, saving time and money.
Wizz Air is expanding its ancillary portfolio while offering travelers greater control and satisfaction during day-of-travel disruptions that are currently not available to any other European airline. This new offering comes just in time for the busy summer travel season when disruptions typically spike – European air traffic in summer 2026 is set to break records, with a projected 5.8% increase in demand, driving a 3% year-on-year flight increase[2].
Available now, WIZZ customers can add Disruption Assistance during the booking flow. When the day of the trip comes, HTS monitors and proactively notifies customers who have purchased Disruption Assistance of any qualifying flight disruptions – including delays of two or more hours, as well as cancellations on the day of travel. Passengers can then access a simple rebooking service, with the option to book alternative flights to their final destination on any airline, free of charge up to a set cap.
If customers are not satisfied with the alternatives offered, they can opt for a full refund while still retaining their original flight booking. The service satisfaction refund includes purchased WIZZ services (like luggage, seats, WIZZ Priority and similar ancillary products). At the same time, Wizz Air remains fully responsible for supporting its passengers in line with applicable regulations, and Disruption Assistance enhances – not replaces – the care and assistance Wizz Air already provides and does not interfere with a customer’s EC261 rights.
Dan Pombo, SVP of Revenue at HTS (Hopper Technology Solutions) said: “Wizz Air continues to lead as an early adopter of innovative solutions that removes friction for travelers.”
“Disruption Assistance is one of HTS’ most popular fintech products and has demonstrated high attach rates, a 95% customer satisfaction rating, and a repeat purchase rate of 82%. The product turns stressful travel moments into brand-defining experiences that keep customers coming back”.
Silvia Mosquera, Commercial Officer at Wizz Air said: “Our Customer First Compass guides every decision we make, and this partnership is a natural extension of that commitment. By introducing this tool, we are offering a uniquely proactive customer-centric solution that complements our existing services – giving passengers reassurance from as early as a two-hour delay, well before EU-mandated coverage applies.”
“We know that for many travelers – especially those flying with family or in groups – confidence and timeliness are essential. This solution is designed for those who value flexibility, helping ensure they are fully covered in the event of a disruption, including disruptions where established policies don’t offer a solution and the customer is still inconvenienced. It works alongside our existing support options and Regulation EC261, enhancing the care we provide while maintaining our commitment to fair and transparent service.”
