H10 Hotels elevates the guest experience with the launch of its new mobile app | News
With the aim of adapting its services to the demands of the digital environment and continuing to enhance guest satisfaction, H10 Hotels has announced the official launch of its new mobile app. This revamped digital tool transforms the way guests interact with the group’s properties, delivering an improved customer experience by providing direct and easy access to hotel services.
The new app has been developed to cover the three key stages of the travel cycle: before travelling to the destination, during the stay, and after departure. In addition, it allows H10 Rewards members to comprehensively manage their stays across the chain.
Unified connectivity across all the group’s hotels
Committed to a consolidated digital model, users can search, book and manage every aspect of their trip across all the company’s hotels and destinations from a single profile. This saves time and enhances the overall user experience.
The hotel in the palm of your hand: Key features
The new development stands out for offering visual, agile and intuitive solutions that remove waiting times from traditional hotel processes:
• Before travelling | Planning and benefits: Users can secure the best guaranteed online rate at all times and conveniently complete online check-in prior to arrival. This streamlines reception check-in and allows guests to start enjoying their stay from the very first moment.
• During the stay | The entire hotel at your fingertips: Guests gain greater autonomy within the hotel. Through the app, they can book restaurant tables, request wellness treatments at the Despacio Spa Centre, reserve parking spaces or extend their stay by requesting late check-out. The Room Service module also allows users to view the hotel’s dining menu and place orders directly to their room without the need for phone calls. (These services may vary depending on the hotel.)
• H10 Rewards | Loyalty programme management: The app fully integrates the new members’ private area. Loyalty programme members have instant access to their digital membership card, exclusive benefits based on their tier, points balance and redemption, and both active and past stay history.
Exclusive benefits on the mobile app
This new milestone in H10 Hotels’ digital strategy encourages the use of its new mobile app by offering the best rates to travellers who book their stays directly.
Users who make their bookings via the official app get access to the best online price guaranteed, plus additional discounts of between 5% and 7% for members of the H10 Rewards loyalty programme.
The new H10 Hotels app is already available for free download on the App Store (iOS devices) and Google Play (Android devices).
