Innspire and EHVA.ai Announce Strategic Partnership to Deliver True Global Operational Autonomy | News
Innspire, a leading provider of AI-powered guest engagement and hotel operations technology solutions for the global hospitality industry, including Highgate, Virgin Hotels, Hilton Grand Vacations, Davidson Hospitality, and Remington Hospitality, announced the signing of a Strategic Partnership and Channel Reseller Agreement with EHVA.ai, the conversational voice AI platform purpose-built for high-call-volume hospitality operations.
Under the agreement, Innspire will serve as a channel partner and reseller for the EHVA.ai voice AI platform across its global hotel portfolio. The unified voice and text solution will provide a seamless flow of up-to-date and contextually relevant information, giving guests more choice in how they communicate with the hotel.
“Hoteliers are looking for practical technology solutions that improve operations without sacrificing the guest experience,” said Martin Chevalley, CEO of Innspire. “By partnering with EHVA.ai, we’re giving operators a powerful way to reduce front desk workload, respond to guests faster, and deliver more consistent service around the clock. This partnership brings together two platforms designed to help hoteliers operate smarter and more efficiently.”
Hotels using Innspire’s platform can now add EHVA.ai’s conversational voice AI technology to automatically answer and manage guest calls 24/7. The AI solution can handle common guest requests such as housekeeping, extra towels, wake-up calls, restaurant hours, in-room dining, maintenance requests, and general hotel questions without putting guests on hold or overwhelming front desk staff.
In addition to AI Voice, the partnership also includes Innspire’s AI Concierge platform, which already manages guest conversations across SMS, WhatsApp, Facebook Messenger, and in-app messaging for hotel properties. Together, AI Voice and AI Concierge create a seamless omnichannel guest communication experience, enabling hoteliers to manage every guest interaction (whether by phone, text, chat, or messaging app) through Innspire’s centralized ONE dashboard.
By combining EHVA.ai’s human-like voice technology with Innspire’s hotel systems and integrations, operators can reduce repetitive front desk calls, improve response times, lower operational strain, and allow staff to focus on higher-value guest interactions.
Why This Partnership Matters
Hotels today are under increasing pressure to do more with fewer staff while still delivering exceptional guest service. Front desk teams often spend a large portion of their day answering repetitive phone calls, especially during peak hours and overnight shifts.
EHVA.ai helps solve this problem by using conversational AI to answer every incoming guest call immediately, handle routine requests automatically, and escalate more complex issues to hotel staff only when needed. The platform currently handles up to 80% of guestroom calls autonomously while maintaining an industry-leading guest sentiment score.
Innspire already powers many of the systems hotels use to manage guest experiences, making it a natural platform for deploying EHVA.ai across global hotel portfolios. Its integration infrastructure spans PMS platforms, mobile check-in, digital keys, in-room guest technology, and service management systems already relied on by leading hotel operators worldwide.
“EHVA.ai was built for exactly this kind of partnership,” said Jeff Schaffer, Chief Revenue Officer of EHVA.ai. “Innspire has the portfolio reach, the integration depth, and the operator trust we wanted in a channel partner. Putting our voice AI inside their platform means hotels get a complete guest communication stack without stitching together point solutions. That’s a different conversation than what most vendors are having right now.”
The agreement establishes Innspire as a strategic reseller of EHVA.ai’s AI Voice platform, with joint go-to-market efforts targeting Innspire’s existing portfolio of hotel management groups and brands across North America and globally. Initial deployments are already underway.
