Innspire Powers Digital Guest Journey at The Statler Hotel at Cornell University | News
Innspire, a leader in digital guest-engagement solutions for hotels and resorts, today announced the successful deployment of its integrated platform at The Statler Hotel at Cornell University, one of the world’s premier teaching hotels. The deployment introduces a seamless digital guest journey (from booking through post-stay) powered by Innspire’s mobile app, AI Concierge, and deep system integrations. The result is faster service, improved operational efficiency, and personalized guest experiences.
Located in Ithaca, New York, The Statler Hotel is operated by Cornell University’s Nolan School of Hotel Administration and serves as a “living laboratory” for future hospitality leaders. With Innspire’s technology now in place, students are gaining hands-on exposure to advanced hotel systems, including mobile guest engagement, AI-driven service automation, and integrated digital operations.
“Our focus has always been on delivering exceptional, personalized service, and Innspire’s platform has become a powerful enabler of that mission,” said Arthur Keith, General Manager of The Statler Hotel at Cornell University. “By centralizing guest requests and automating routine interactions through the mobile app and AI Concierge, we’re improving response times while reducing operational friction. Our associates can spend less time managing systems and more time engaging directly with guests.”
Driving Efficiency Through Integration and AI
Innspire is integrated with the Statler’s property-management system and its hotel service optimization system to orchestrate operations, automate tasks, and fulfill guest requests while its Marketplace facilitates in-room dining. This unified ecosystem is enabling the Statler to streamline operations and enhance the guest experience. Mobile key integration is currently in progress.
Key results and capabilities include:
AI Concierge managing 66.7% of guest messaging, accelerating response times and freeing staff for high-touch service
Mobile in-room dining, enabling guests to order seamlessly while opening new revenue channels
Mobile check-in, allowing guests to bypass the front desk for a faster arrival
Unified integrations, eliminating system silos and improving operational visibility
“We’re incredibly proud to partner with The Statler; it’s an institution that continues to set the standard for hospitality innovation and education,” said Martin Chevalley, CEO of Innspire. “Together, we’re reimagining the guest experience through a connected digital journey that drives efficiency, responsiveness, and personalization.
“Looking ahead, we’re excited to expand this partnership with additional capabilities, including mobile key integration, which will further streamline the guest journey and enable a contactless experience,” he added. “We also see tremendous opportunity to advance AI-driven innovation and build on today’s success to deliver even more intelligent, intuitive guest interactions. This is about more than one hotel; it’s about helping shape the future of hospitality.”
For more information on Innspire, visit http://www.inspire.com.
