Pan Am Selects IBS Software to Power Loyalty Program for Its Return to the Skies | News
Pan American World Airways ® one of aviation’s most iconic brands, has partnered with IBS Software, a leading AI-native product company in the travel technology sector, selecting its iLoyal platform to power the company’s loyalty program as it prepares to re-enter commercial aviation.
Pan Am’s selection of iLoyal gives the brand a scalable, cloud-native loyalty foundation from day one, without the cost or complexity of building proprietary infrastructure. The platform will support member management, personalized rewards and promotions, partner ecosystem integration, and customer engagement across digital channels, all designed to grow alongside the brand as it builds its route network and customer base.
Loyalty is a core component of Pan Am’s commercial strategy as it returns to market. By deploying iLoyal ahead of launch, the company positions itself to acquire and retain customers ahead of and at the start of their first flights, using the same AI-enabled personalization and program flexibility available to established carriers.
iLoyal is a loyalty platform for the travel industry currently in active deployment globally across carriers and hospitality venues. Its modular design supports partner and coalition expansion, real-time personalization, and flexible program configuration, allowing travel companies to adapt their loyalty offering as their business evolves.
“As we build the next chapter of Pan Am, customer loyalty and engagement will be fundamental to our long-term success. We selected IBS Software’s iLoyal platform to power the Pan Am WorldPass Frequent Flyer program because it provides the scalability, flexibility, and innovation needed to support our vision while enabling us to deliver a compelling loyalty experience from day one.” said Ed Wegel, President and CEO, Pan Am.
“Pan Am is one of the most recognized names in the history of aviation, and its return is a landmark moment for the industry. iLoyal gives Pan Am the platform to build a loyalty program that matches its ambition from the outset, with the technology to support partner growth, personalized member experiences, and the kind of commercial agility that a start-up airline needs. We are proud to support Pan Am on this journey.” said Marcus Puffer, Head of Loyalty Management Solutions, IBS Software.
To learn more about IBS Software’s iLoyal platform and its loyalty capabilities, visit www.ibsplc.com.
